AI receptionist for estate & letting agents
A missed viewing enquiry doesn't wait for a callback — it goes to the next agent on the list. A missed tenant emergency becomes a bigger problem by morning.
The problem
Viewing requests come in constantly, often outside office hours
Tenants calling about a maintenance issue need the right details captured immediately
A genuine emergency — no heat, a gas smell — needs to jump the queue, not wait for Monday
What your estate & letting agents agent handles
Books viewings
Captures the caller's details and the property they're interested in, then books a viewing slot.
Takes tenant maintenance requests
Property address and a clear description of the issue, captured properly every time — even for something that sounds minor.
Answers listing questions
Prices, availability, and features — from your facts only, never invented for a property that isn't listed.
Escalates real emergencies
No heating, a gas smell, flooding, or being locked out are flagged as urgent immediately, not queued as routine maintenance.
Every estate agent agent ships with a built-in emergency rule: no heating in freezing weather, a gas smell, flooding, or a lockout are automatically flagged as urgent.
What a call sounds like
An illustrative example — not a real call
Caller
I'm a tenant at [address], there's no heating and it's freezing.Your estate & letting agents agent
This is recorded — I'm the agency's AI receptionist. That's flagged as urgent so it reaches the team straight away rather than waiting for a routine callback. Can you confirm the address and a contact number?Caller
[address], [number].Your estate & letting agents agent
Logged and sent through as urgent. You'll be contacted shortly.Illustrative script — prices and business names are placeholders for whatever you set. Every real call opens with the AI-and-recording disclosure shown here.
It answers for everyone
Can an AI answer viewing enquiries out of hours?
Yes — that's exactly the gap it closes, since viewing enquiries at an agency often come in evenings and weekends. It captures the caller's details and the property they're asking about, and books the viewing slot on the spot.
Will it treat a tenant emergency as urgent, not routine maintenance?
Yes. No heating in freezing weather, a gas smell, flooding, or a lockout are automatically flagged as urgent and sent to the team immediately, rather than logged as a routine maintenance ticket.
Does it invent details about a property if it doesn't know the answer?
No. Listing questions are answered strictly from the facts you've given it — if a property or detail isn't in its knowledge, it takes a message instead of guessing.