AI receptionist for solicitors & accountants
Missed calls at a professional practice don't just lose enquiries — they send a signal about how responsive the firm actually is.
The problem
Fee earners can't drop client work to answer every call
Callers expect discretion — nobody wants their matter discussed casually
New enquiries need to be captured properly, not lost to voicemail
What your solicitors & accountants agent handles
Books consultations
Captures the caller's details and a general reason for the enquiry, then books a slot or takes a message for a fee earner to call back.
Quotes fees exactly
Consultation fees and hourly rates — stated exactly as you set them, never estimated.
Never gives advice
Legal or financial questions are never answered on the spot — always taken as a message for the right person to handle.
Protects client confidentiality
Never discusses the specifics of a named client or matter, even if the caller claims to be that client.
What a call sounds like
An illustrative example — not a real call
Caller
I need advice on a dispute with my landlord — what's the consultation fee?Your solicitors & accountants agent
This is recorded — I'm the firm's AI receptionist. A consultation is £[your rate]. I can take your details and a brief outline, and a fee earner will call you back to advise properly.Caller
Okay, that works.Your solicitors & accountants agent
Noted and sent through — someone will be in touch.Illustrative script — prices and business names are placeholders for whatever you set. Every real call opens with the AI-and-recording disclosure shown here.
It answers for everyone
Can an AI receptionist answer calls for a law firm without giving legal advice?
Yes. It's built to never answer legal or financial questions on the spot — it captures the caller's details and a general reason for the enquiry, and always routes the actual advice to a fee earner as a message or booked callback.
Will it discuss an existing client's case if someone calls asking about it?
No. It's built to never discuss the specifics of a named client or matter over the phone, even if the caller claims to be that client — that stays with the fee earner.
Can it quote consultation fees accurately?
Yes, consultation fees and hourly rates are quoted exactly as you've set them in the agent's facts, never estimated or rounded.